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©2017 by Elermore Vale General Practice. Proudly created with Wix.com

Address

13/137 Croudace Rd, Elermore Vale NSW 2287, Australia

(02) 4951 7677

02 49 502265

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Practice Information

 

Welcome to our Family Practice

 

 We are a group of General Practitioners and staff dedicated to providing comprehensive medical care for individuals and families.  We are committed to providing our patients with the highest quality preventative and treatment care and service to ensure a healthy lifestyle for our patients.

Consulting Hours:

Monday-Friday 8.00am-5.30pm

Thursday 9.00am-5.30pm

Saturday 8.30am-12.00pm

Sunday/Public Holidays  CLOSED

After Hours: Please phone GP Access on 1300 130 147. For emergency treatment phone the Ambulance service on 000, or go to the nearest Accident & Emergency Department.

Appointments:


You will need to make an appointment to see a doctor.  Please make a separate appointment for each person attending.  We allocate 15 minutes for an appointment. Longer consultations are available on request.  If you are a new patient or think that you will require longer than 15 minutes with the doctor, please notify the receptionist when you make the appointment.
 

Whenever possible, appointments are available for booking on the day, however they may not always be with the doctor that you usually see.  Another doctor in the practice will be able to assist you.

You should attend your appointment at the arranged time.  If this is not possible please phone the surgery as soon as possible so it can be offered to another patient.
 

SMS Appointment reminders are sent the day before as a free service.

Fees and Payments:

EVGP is a private billing practice. Payment is required at the time of the service being provided. We have credit card and Eftpos facilities available. It is not our policy to Bulk Bill. We offer discounted fees for pensioners and Health Care Card holders. If financial difficulties are a barrier to attending please discuss this with your doctor.

Our consultation fees are displayed in the waiting room and fees for additional services (eg ECG) are available from Reception. If you are referred to another doctor or specialist you will need to ask that doctor about their fee structure. Pathology and X-Ray services may also charge a fee for their services.

 

Contacting the Surgery:  
The surgery may be contacted by phone during opening hours.  The receptionist will put you through to a nurse or doctor if it is an emergency, otherwise a message will be taken and the doctor will contact you if necessary, usually at the end of that session.
A practice email is available, however it is reserved for general matters. Clinical matters will not be discussed via email.

Feedback and Suggestions:
Your feedback is very important to us.
If you have any suggestions, ideas or any concerns you can either:

speak with your GP or Nurse,

speak with our Practice Manager

let our reception staff know

write us a letter

fill in a patient feedback form and place it in the Suggestions box in the waiting room.

If you feel you would like to take your concern further or you feel that you would like to discuss the matter with a third party outside of the practice you may wish to contact the
NSW Health Care Complaints Commission
Locked Bag 18 Strawberry Hills NSW 2012
Phone: 1800 043 159 or online by visiting www.hccc.nsw.gov.au

Privacy Policy:

Your medical record is a confidential document. It is a policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Our full Privacy Policy is available from our website or reception. If you wish to access your notes, please discuss this with reception or your treating doctor.

Test Results:

Please organise to receive test results by calling the practice. Some results can be given over the phone, while others will require an appointment with your doctor.

Our Team

Our Doctors

Dr Julie Bartlett (Practice Principal)

Dr Andrew Davey
Dr Jeff Flaherty
Dr Gemma Halliday

Dr Anne Kirsten

Dr Danielle Knipe

Dr Kristy Lane

Dr Simon Morgan

Dr Julie Mallinson

Dr Bruce Raffan

Dr Cathy Regan

Dr Alan Sacco

Dr Sally Sweeney
Dr Sally Verheul

Our Nurses

Linda Fawaz

Lexi Johanson

Deborah Parker

Our Administrative Team

Marion Redpath (Practice Manager)

Brooke Cassar

Nicholle Cliff

Penny Kirkwood

Helen Metcalfe

Melissa Toohey

Vicki Wilson

Leanne O’Brien


 

Contact Us:

Elermore Vale General Practice

Ph: 02 49517677 Fx: 02 49 502265

a: Shop 10-13 Elermore Shopping Centre
Croudace Road, Elermore Vale NSW 2287

e: reception@evgp.com.au  w: www.evgp.com.au