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Practice Information


Welcome to our Family Practice


 We are a group of General Practitioners and staff dedicated to providing comprehensive medical care for individuals and families.  We are committed to providing our patients with the highest quality preventative and treatment care and service to ensure a healthy lifestyle for our patients.

Consulting Hours:

Monday-Friday 8.00am-5.30pm

Thursday 9.00am-5.00pm (except Thursdays)

Saturday 8.30am-12.00pm

Sunday/Public Holidays  CLOSED

After Hours: Please phone GP Access on 1300 130 147. For emergency treatment phone the Ambulance service on 000, or go to the nearest Accident & Emergency Department.

You will need to make an appointment to see a  doctor. 

We are unable to accommodate walk in appointments. Please make a separate appointment for  each person attending. We allocate 15 minutes  for an appointment. Longer consultations are  available on request. If you are a new patient or  think that you will require longer than 15 minutes  with the doctor, please notify the receptionist  when you make the appointment. 

Whenever possible, appointments are available  for booking on the day, however they may not  always be with the doctor that you usually  see. Another doctor in the practice will be able  to assist you. 

You should attend your appointment at the  arranged time. If this is not possible please  phone the surgery as soon as possible so it can  be offered to another patient. 

SMS Appointment reminders are sent the day before as a free service.


Training Practice/Medical  Education: 

We sometimes teach medical students and you may  be asked to see your doctor with a student present.  You will always be asked beforehand if this is  acceptable and you may refuse to have the student  present.  

Personal Changes: 

Please let us know if you change your name,  address or telephone number 


ACL Pathology 

ACL Pathology Service is co-located within  our practice. Appointments are not necessary and  referrals from other providers are accepted. Please  note, this service is independent of Elermore Vale  General Practice  

ACL’s Hours of Operation Mon- Fri 8.00am to 4.00pm. Thursdays 9.00am-5.00pm


Fees and Payment: 

Payment is required at the time of the service being  provided. We have credit card and Eftpos facilities  available. It is not our policy to Bulk Bill. We offer  discounted fees for pensioners and Health Care Card  holders. If financial difficulties are a barrier to  attending please discuss this with your doctor. Private  patients can have their Medicare claim forwarded  electronically by the surgery at the time of payment. You should register with Medicare to have your  refund deposited directly into your bank account to  access this. The clerical staff may be able to assist.  Our consultation fees are displayed in the waiting  room and fees for additional services (eg ECG) are  available from Reception. If you are referred to  another doctor or specialist you will need to ask that  doctor about their fee structure. Pathology and X-Ray  services may also charge a fee for their services. 


Concerns and Inquiries: 

We welcome constructive comments and suggestions.  Any inquiries or concerns that you may have about  the practice should be addressed to the practice  manager or the doctor concerned. If you have an  issue that you feel needs addressing by an outside  body, then contact The Health Complaints  Commission Ph. 02 921974444. 


Language Difficulties:  

Interpreter services can be arranged for non-English  speaking patient. Auslan interpreters can also be  arranged for people with hearing difficulties. Early  warning of the need for these is essential so that they  can be arranged at a suitable time. 


Home Visits: 

These are available during surgery hours for regular  patients of the practice, if your condition prevents  you attending the surgery. Please notify the receptionist as early in the day as is practical so that the doctor can arrange their time accordingly.Doctors will only make a visit to regular patients of  our practice in their homes, in nursing homes or hospitals: 

* where it is safe and reasonable 

* if their patients are acutely ill, immobile, elderly  or have no means of transport to the practice
*if they live within a 3 km radius of the practice
*the visit is scheduled and confirmed by the doctor

After Hours Arrangements:

For after hours medical attention, please phone the  GP Access on 1300 130147, or for emergency  treatment phone the ambulance service on 000 or go to the  Accident and Emergency Department of the nearest  public hospital. If you phone the surgery when it is closed, our answering service will provide you with details of after hours services.


Telephoning Doctors:  

The doctors may be contacted by phone during  surgery hours. The receptionist will put you through if  it is an emergency, otherwise leave a message and the  doctor will contact you when available, usually at the  end of that session.

Old records:  

Paper medical records are kept for seven years (or  until a person turns 25, whichever is the latter) after  the last visit to the surgery. After this time they are  destroyed.


Travel Vaccinations: 

Please arrange an appointment at least 8 weeks  before your planned departure. 


Your responsibility: 

Patients are responsible for their own health, and the  health of their children and you should co-operate  with the practice in endeavouring to keep you  healthy. The doctors give professional help and  advise. Please act on it. Many problems can be  solved by advice alone, therefore you should not always expect a prescription. 


Practice Nurses:  

The practice has four nurses who provide additional  support. There will be occasions when you will see a  nurse for simple procedures such as vaccinations and  wound dressings. The nurses may also be involved in  your general health care. 



Appointment times are set aside each day for  emergencies – please advise our receptionists if you  consider this applies to you. Our clerical staff have  procedures they will follow, which may include advising  you to go straight to the hospital 


Medical Procedures: 

Our reusable instruments are Autoclaved (sterilised) at a  local hospital and sterile packs are used for procedures. 


Privacy & Confidentiality of Patient Files: 

Your medical record is a confidential document. It is a  policy of this practice to maintain security of personal  health information at all times and to ensure that this  information is only available to authorised members of  staff. If you are referred to another doctor or health  provider (eg specialist) or your doctor collects a  specimen and sends it to pathology, then your doctor  has reason to consider that you are giving implied  consent to passing necessary information to the other  health provider or laboratory. As a patient of this practice you have the right of access to any information we hold concerning you. Should you wish to access this information please  ask for our hand out entitled “Accessing Your  Medical Records”. 

 Patient information may be shared between the    general practitioners, nurses, allied health providers and non-clinical staff for the purpose of managing your health. This information will only be used to fulfil our staff's duties, in the course of planning and managing your health care.


Recalls and reminders:

The practice has in place a recall and reminder  system to ensure follow up of conditions and regular  health checks (eg cervical screening (pap smears), immunisation etc).There are also state based reminder systems/registers. Your Doctor may seek your consent before placing your details on a formal  reminder system for preventative care recalls but  we also operate under an opt-out policy. This  means that you will be added to an appropriate list  unless you request otherwise. A request to be removed from a recall list may be made at any time by advising your doctor.


Test Results:

The majority of test results are now downloaded  electronically and checked by the doctors at the first  opportunity.  Patients whom the doctor considers need to be seen urgently or in the near future will be contacted either by the doctor or a clerical staff member. You should always phone the surgery for your results, preferably in the afternoon. Please note that some test results can only be provided to you by the doctor. 


Informed Consent: 

Our doctors and nurses inform their patients of the  purpose, benefit and risks of proposed treatment or  investigations directly instigated by the practice, not  those resulting from referral. We believe that  patients need to receive sufficient information to allow them to make informed decisions about their care. 


Difficult patients:  

Our practice has zero tolerance to violence or threats of violence. Any form of verbal or other abuse is completely unacceptable behaviour. Patients should not attend the surgery under the influence of illicit drugs or alcohol as this is also unacceptable. If you are rude or aggressive to our staff this will be noted. In repeated cases you may be asked to find a new surgery. In extreme cases, security or the police may be called.

Feedback and Suggestions:
Your feedback is very important to us.
If you have any suggestions, ideas or any concerns you can either:

speak with your GP or Nurse,

speak with our Practice Manager

let our reception staff know

write us a letter

fill in a patient feedback form and place it in the Suggestions box in the waiting room.

If you feel you would like to take your concern further or you feel that you would like to discuss the matter with a third party outside of the practice you may wish to contact the
NSW Health Care Complaints Commission
Locked Bag 18 Strawberry Hills NSW 2012
Phone: 1800 043 159 or online by visiting

Our Team

Our Doctors

Dr Julie Bartlett (Practice Principal)

Dr Tim Berwick

Dr Andrew Davey
Dr Jeff Flaherty
Dr Gemma Halliday

Dr Danielle Knipe

Dr Kristy Lane

Dr Julie Mallinson

Dr Amy Noakes

Dr Jennifer Sharwood

Dr Sally Sweeney
Dr Sally Verheul

Dr Anne Williamson

Our Nurses

Michelle Burton

Linda Fawaz

Deborah Parker

Kim Tennant

Our Administrative Team

Marion Redpath (Practice Manager)

Alannah Brown

Lissa Cardew

Nicholle Cliff

Jane Foster

Leanne O’Brien

Tracey Parkes

Angela Pryor

Contact Us:

Elermore Vale General Practice

Ph: 02 49517677 Fx: 02 49 502265

a: Shop 10-13 Elermore Shopping Centre
Croudace Road, Elermore Vale NSW 2287

e:  w:

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